Shipping & Return Policy

Shipping Policy

We ship our packages out via courier services within United Arab Emirates and GCC countries at no extra charges. For express delivery, additional 50 AED (AE Dirham) will be collected.


Orders will be shipped within 2-4 business days of receiving payment or order.


Orders require 3-5 business days for delivery depending on destination and courier company policy


Shipping confirmation and tracking are available via email as soon as your order is dispatched. For International order, Poli Hair Company is not responsible for any fees (customs or taxes) associated with your shipment upon delivery


We do not refund shipping charges for orders returned  

Return & Exchange Policy

We are more than happy to accommodate exchanges of hair extensions that have NOT been opened, worn or tampered with.

You may exchange your Poli Hair Extensions order ONLY if they have NOT been opened and not taken out of the packaging within 30 days of receiving your order. Poli Hair Extensions are packaged with a special security seal which identifies if the extensions have been taken out of the cardboard backing to which they are attached.


Poli Hair can only do returns for sets within the same range, If you wish to return your set for a different set range your exchange will be treated as a return.

You must contact us first at ( within the industry leading 30 days exchange period. All Poli Hair Extensions must be shipped back unopened in the original packaging and the packaging must not be defaced in any way or an exchange will not be issued. All exchanges must be accompanied by a copy of your invoice.


We will then provide you with our return address and instructions, which is in United Arab Emirates, where the exchanged item will be inspected to see if you qualify for an exchange.


Opened merchandise will not be exchanged